Claiming Compensation For Hotel Accidents



Negligence Solicitor
Jerome Burch is a personal injury solicitor with years of experience in handling claims against hotels and guest houses for accidents. Our solicitors can help guests injured at hotels claim compensation. We can also advise hotel employees injured at work.

Bartletts have a tradition of commitment, hard work, and the highest levels of expertise in hotel and guest house negligence law. Contact Jerome and our specialist team of lawyers today to discuss your case.


Hotels owe a duty of care to their visitors, and may be sued for negligence if a guest or employee is injured on the premises through on fault of their own. All public establishments are bound by the Occupiers Liability Act 1957 to take all reasonable measures to prevent injuries among lawful visitors to their premises. Where they breach this duty, they may be liable to pay compensation to an injured party under the terms of the public liability insurance policy which they are legally obliged to hold.

Watch A Video On Accidents At Hotels:




Slips, Trips And Falls At Hotels


Guests may slip, trip and fall on a hotel’s premises, with common causes including:

  • Slippery floors in recently cleaned toilets and public areas lacking warning signs

  • Spilled food and drinks in hotel restaurants and bars not cleaned up promptly

  • Poor lighting in corridors, stairwells and outdoor areas

  • Poor maintenance of carpeting and fixtures (e.g. banisters, bathroom rails)

  • Hazards in hotel car park (e.g. ice, potholes, discarded litter)

  • Defective furniture collapses (e.g dining room chairs, bar stools)

  • Accidents in and around hotel swimming pools, spas and gyms

  • All these dangers are usually the result of poor maintenance routines, and systems of cleaning, inspection and supervision. Hotel guests may be burned in the bathroom by faulty taps or exposed heating pipes. Electrical appliances provided in rooms can cause electric shocks and burns if they are defective, while a leaking radiator may emit dangerous levels of carbon monoxide.

    Food Poisoning And Hygiene Issues At Hotels


    Infections and illnesses can spread very quickly at hotels, where people are in close contact with one another. Kitchens and guest bedrooms must be kept in a sanitary state, and again, the efficiency of the hotel’s system of work is essential in minimising the risk of unsanitary conditions causing illness. In recent years a number of problems have been recorded at UK hotels related to sanitation and hygiene, including:

  • E. Coli and Salmonella disease outbreaks

  • Norovirus outbreaks and related gastrointestinal illnesses

  • Mass food poisoning from hotel buffet food

  • Guests suffering hundreds of bed bug bites


  • Claiming Compensation From A Hotel


    Provided your claim relates to an injury or illness at a hotel that has taken place in the last three years, Bartletts offer free legal advice and no win no fee solicitors for hotel compensation claims. Apart from financial compensation for pain and suffering, you can also claim for loss of earnings, the cost of medical treatment and medication, travel expenses and the cost of personal care you may require while recovering from an injury or illness. The vast majority of the claims we take on are successful. Using a Solicitor is different to using a Claims Management Company because you are protected by the rules of the Solicitors Regulation Authority which govern firms of solicitors.

    Bartletts have been protecting and supporting clients for 150 years and enjoy a reputation nationwide for trusted legal advice. We are specialists solicitors for hotel accident compensation claims having successfully represented both injured customers and employees. We promise you the best solicitors for claiming against a hotel or claiming against a guesthouse. Call us today for a free consultation reagrding your case or to begin a claim.

    Our firm is Authorised and Regulated by the Solicitors Regulation Authority. We are also a member of the Law Society's Personal Injury Panel.


    Why Choose Our Firm?


    Please use the contact form below to ask us about personal injury claims against hotels:




      Recent Case Studies

    • Compensation For Slipping In Hotel Bathroom
      Mr Anthony slipped in a bath at the hotel as he was getting in to take a shower. There was no anti-slip mat inside the bath, neither was there a handrail for him to support himself on.

    • Guest Tripped Over Electric Cable In Hotel Lobby
      Mrs V tripped over an electrical power cable in the lobby of a hotel. The floor was being polished and it was difficult to see the trailing power cable.

    • Guest Compensated For Slip On Hotel Stairs
      Ms Burton was staying at a hotel in the UK when she injured herself after slipping and falling down stone steps in the hotel that led down to the health spa facilities on the basement floor.

    • Child Burnt Hands In Hotel Bathroom
      Mr and Mrs Simpson were staying at a hotel, when one of their young children was injured while having a bath. He put his hands under the hot water tap, and was immediately in agony.

    • Compensation For Slip On Spilled Drink At Hotel
      Ms Bertrand was having breakfast in her hotel’s dining area, when she slipped aon some orange juice that had been spilled by another guest. Ms Bertrand sprained her ankle in the fall.

    • Compensation For Slipping On Wet Ramp At Hotel
      Mr A was leaving the hotel toilets when he slipped on a wooden access ramp, which was wet and slippery due to the rainy weather conditions.

    • Compensation For Child Trapped In Lift At Hotel
      We represented a 9 year old boy who got stuck in a malfunctioning lift at a hotel. As the lift was ascending, the passengers felt a jolt, and the elevator ground to a halt.